Welcome to FlowersDubai.com, service provided by Holland Flowers. In using the FlowersDubai.com service of Holland Flowers you are deemed to have accepted the terms and conditions listed below.

All products/services and information displayed on FlowersDubai.com constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. FlowersDubai.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of FlowersDubai.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.


Membership Eligibility


Use of the Site is available only to persons who can form legally binding contracts under applicable law. Persons who are “incompetent to contract” as per local Contract Acts are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited.


FlowersDubai.com reserves the right to terminate your membership and refuse to provide you with access to the Site if FlowersDubai.com discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by FlowersDubai.com for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Those who choose to access this Site from outside Dubai are responsible for compliance with local laws if and to the extent local laws are applicable. FlowersDubai.com will deliver the products only within its jurisdiction and will not be liable for any claims relating to any products ordered from outside its jurisdiction.


Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of FlowersDubai.com you agree to be bound by the Terms and Conditions.


Account and Registration Obligations


“Your Information” is defined as any information you provide to us in the registration, buying or listing process, in the feedback area or through any email feature. We will protect Your Information in accordance with our Privacy Policy. If you use the Site, you are responsible for maintaining the confidentiality of Your Account and Password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under Your Account or Password. FlowersDubai.com shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you know or suspect that someone else knows your password you should notify us by contacting us immediately through the address provided below. If FlowersDubai.com has reason to believe that there is likely to be a breach of security or misuse of the FlowersDubai.com Site, we may require you to change your password or we may suspend your account without any liability to FlowersDubai.com


You also agree to:


  1. Provide true, accurate, current and complete information about yourself as prompted by FlowersDubai.com’s registration form (such information being the “Registration Data”)
  2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, incomplete, or not current or if FlowersDubai.com has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with the User Agreement, FlowersDubai.com has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the Site.


Pricing & Product Information


While FlowersDubai.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. FlowersDubai.com cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, FlowersDubai.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is wrongly priced, FlowersDubai.com may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and FlowersDubai.com will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that FlowersDubai.com accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to FlowersDubai.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No cash disbursement shall be made under any condition whatsoever.


We strive to provide you with the best prices possible on FlowersDubai.com as well as in all our stores under Holland Flowers. However, sometimes a price online does not match the price in a store. In our effort to be the lowest price provider in your particular geographic region, store pricing will sometimes differ from online prices. Prices and availability are subject to change without prior notice.


FlowersDubai.com is not responsible in any typographical error in product description as we also get our information from the manufacturers website. We strive to provide the exact and updated product information, however there are chances that sometimes the actual product can be different from the product description on the website as there can be a downgrade or upgrade to the product by the manufacturer without notice. In this case FlowersDubai.com is not responsible for the product as we strive to provide the current and updated available stocks by the manufacturer, which are suitable for our market.


Product Availability


There are chances that some items become out of stock with our supplier without notice. In this case we have to cancel the order. We inform the customer by email if an item is out of stock and inf the customer wants we can replace with any other item or the order is considered cancelled. If the payment is made by credit card then the amount is refunded on the credit card in 2 to 4 working days. We do not have real time inventory and we also have to arrange stocks from our suppliers. So situations like this can arise sometimes.


Cancellation by FlowersDubai.com


Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. No cash disbursement shall be made under any condition whatsoever.


Cancellations by the Customer


In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. FlowersDubai.com has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by FlowersDubai.com and accept FlowersDubai.com’s decision regarding the cancellation.


Third Party Products / Re-sellers


PLEASE NOTE: Along with the other terms and conditions these additional terms are applicable in case you have bought any products not manufactured/traded by FlowersDubai.com. In other words these additional terms and conditions are applicable in case you buy products sold on FlowersDubai.com by third party vendors and/or re-sellers.


You understand and agree that there may be certain products, which will be sold on the Site by third party vendors (‘Vendors and/or re-sellers). FlowersDubai.com may not be able to control the transactions or the acts and omissions of the Vendors/re-sellers in such transactions. When you buy such products from Vendors/re-sellers on the Site the following additional terms and conditions will become applicable:

FlowersDubai.com is not responsible for any non-performance or breach of any contract entered into between you and the Vendor/re-seller. FlowersDubai.com cannot and does not guarantee that the Vendors/re-sellers will perform any transaction concluded on the Site.


FlowersDubai.com does not make any representation or warranty as to the attributes (such as quality, worth, marketability etc.) of the items or services proposed to be sold on the Site by the Vendor/re-seller. In particular, FlowersDubai.com does not implicitly or explicitly support or endorse the sale of any items or services on the Site. FlowersDubai.com accepts no liability for any errors or omissions, whether on behalf of itself or third parties.


You release and indemnify FlowersDubai.com and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Vendors/re-sellers on the Site and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, FlowersDubai.com cannot control the information provided by other Vendors/re-sellers, which is made available on the Site. You may find other Vendors/re-sellers information to be offensive, harmful, inaccurate, or deceptive. Please use caution, common sense, and practice safe trading when using the Site. Please note that there are also risks of dealing with foreign nationals, underage persons or people acting under false pretense.


All other terms and conditions of this User Agreement are applicable to such transactions.


Credit Card Details


You agree, understand and confirm that the credit card details provided by you for availing of services on FlowersDubai.com will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to FlowersDubai.com. Further the said information will not be utilized and shared by FlowersDubai.com with any of the third parties unless required for fraud verifications or by law, regulation or court order. FlowersDubai.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.


Fraudulent /Declined Transactions


FlowersDubai.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. FlowersDubai.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.


Electronic Communications


When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


You Agree and Confirm


  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by FlowersDubai.com for redelivery shall be claimed from you.
  2. That you will use the services provided by FlowersDubai.com, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  3. You will provide authentic and true information in all instances where such information is requested of you. FlowersDubai.com reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), FlowersDubai.com has the right in its sole discretion to reject the registration and debar you from using the Services of FlowersDubai.com and / or other affiliated websites without prior intimation whatsoever.
  4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the items description.

You may not use the Site for any of the following purposes:

  1. Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offence results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other persons use or enjoyment of the Site.
  5. Breaching any applicable laws;
  6. Interfering or disrupting networks or web sites connected to the Site.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.


Colors

We have made every effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitors display of any color will be accurate.


Shipping

Shipping costs are based on a combination of the following:

  1. Weight and dimensions of package.
  2. Method of shipment such as Ground, Air, Ship, Rail etc.
  3. The location you are shipping from (city, state, country)
  4. The location you are shipping to (also called the destination country)

Costs can be considerably higher for international destinations. Generally, buyers pay additional costs such as duties, taxes, and customs clearance fees. For example, international rates may or may not include pickup and door-to-door delivery with customs clearance. An “extended area surcharge” may apply to buyers depending on their international locations.


Note:

This shipping information is provided to you for general information purposes and may not be applicable or accurate for shipments processed with some carriers or for goods shipped across certain international borders. For international shipments, please also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.


Insurance

You should always insure international shipments if the carrier does not provide automatic coverage. Check with the carrier for insurance regulations for each country, they may vary.


Modification of Terms & Conditions of Service

FlowersDubai.com may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on FlowersDubai.com. You should regularly review the Terms & Conditions on FlowersDubai.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.


Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of UAE. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of this agreement..

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Holland Flowers. and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Dubai. The laws of UAE shall be applicable in such aspects.


Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to FlowersDubai.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain FlowersDubai.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to FlowersDubai.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, FlowersDubai.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. FlowersDubai.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. FlowersDubai.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”. FlowersDubai.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant FlowersDubai.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify FlowersDubai.com and its affiliates for all claims resulting from any Comments you submit. FlowersDubai.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.


Copyright & Trademark

FlowersDubai.com and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of FlowersDubai.com or any third party intellectual property rights. All rights, including copyright, in this website are owned by or licensed to FlowersDubai.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of FlowersDubai.com. You may not modify, distribute or re-post anything on this website for any purpose.


The FlowersDubai.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Holland Flowers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.


References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply FlowersDubai.com endorsement, sponsorship or recommendation of the third party, information, product or service.


FlowersDubai.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.


All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of FlowersDubai.com or its suppliers and protected by international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by FlowersDubai.com, one of its affiliates or by third parties who have licensed their materials to FlowersDubai.com and are protected by international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of FlowersDubai.com and is also protected by international copyright laws.


Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, FlowersDubai.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.


Indemnity

You agree to defend, indemnify and hold harmless FlowersDubai.com, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorneys fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to FlowersDubai.com or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.


Termination

This User Agreement is effective unless and until terminated by either you or FlowersDubai.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. FlowersDubai.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to FlowersDubai.com. Upon any termination of the User Agreement by either you or FlowersDubai.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. FlowersDubai.com’s right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.


Limitation of Liability and Disclaimers

The Site is provided without any warranties or guarantees and in an “As Is” condition. You must bear the risks associated with the use of the Site.


The Site provides content from other Internet sites or resources and while FlowersDubai.com tries to ensure that material included on the Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. FlowersDubai.com will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Site.

This disclaimer does not apply to any product warranty offered by the manufacturer of the product as specified in the product specifications. This disclaimer constitutes an essential part of this User Agreement.

To the fullest extent permitted under applicable law, FlowersDubai.com or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.


Without prejudice to the generality of the section above, the total liability of FlowersDubai.com to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you.


FlowersDubai.com, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, FlowersDubai.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site.


Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,

  1. accessing data not intended for you or logging onto a server or an account which you are not authorized to access;
  2. attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
  3. attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;”
  4. sending unsolicited email, including promotions and/or advertising of products or services; or
  5. forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.

FlowersDubai.com will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from FlowersDubai.com on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).


Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and FlowersDubai.com with respect to the FlowersDubai.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and FlowersDubai.com with respect to the FlowersDubai.com sites/services. FlowersDubai.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.


Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and Your Information is one of our most important assets. We store and process Your Information on computers located in Dubai that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way please do not use the Site.


Refund Policy

Items purchased on FlowersDubai.com come with a 14Day exchange policy. If you are unsatisfied for any reason with the product, and the items plastic wrapping has not been opened or damaged, and the products packaging and product itself have not been damaged, you may exchange it for an item of equal or lesser value for a period of 14 Days. The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in error. Also note that the cost of courier will be barred by the customer in case of a return.


For Returns please email with your complaint at complaints@FlowersDubai.com


Warranty Policy

FlowersDubai.com provides warranty on selected items only. These include mainly electronics or technical products. The details about warranty are given in the warranty section in the items description. The warranty period is usually 6-12 months. If you have complaints about the product and need warranty assistance, you can email at complaints@FlowersDubai.com


Please note: some items come without warranty as they have been imported from other countries. So in this case please check the warranty section in products description before claiming for warranty on the products.


Transaction Currency:

The standard transaction currency on our e-commerce portal is UAE Dhirams (AED). If the customer is using a credit card supplied by banks other than those in the UAE, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.


General Export Clearance Information for UAE


Clearance Process

All goods exported or re-exported from the UAE must have the proper documentation issued by the Ministry of Economy and Commerce, as well as, the various Chambers of Commerce in the respective individual emirates.


There are no duties on exports from the UAE.


Document Requirements

Waybill:an international air waybill is required for every shipment.


Commercial Invoice:is required for every shipment except documents. It should include all of the following essential data elements: complete shippers and consignee information including telephone and/or fax numbers, quantity of the goods, complete description of the goods (spare parts, part numbers, samples, etc are not adequate descriptions), individual values for each of the commodities in your shipment, the country of origin for each of the commodities in your shipment, specify the currency type, signature of shipper with date and title.


United Arab Emirates Export Prohibitions

The following items are prohibited in the United Arab Emirates (UAE):

  1. Illicit drugs (hashish, cocaine, heroin, etc)
  2. Forged and duplicate currency, bank notes, etc
  3. Items that are offensive to Muslim culture
  4. Items that do not adhere to religious, morals or aims to cause corruption and disorder
  5. Irradiated food products


General Export Restrictions

Following items are not acceptable for carriage to any international destinations unless otherwise indicated. (Additional restrictions may apply depending on destination. Various regulatory clearances in addition to customs clearance may be required for certain commodities, thereby extending the transit time.)

  1. APO/FPO addresses.
  2. C.O.D. shipments.
  3. Human corpses, human organs or body parts, human and animal embryos, or cremated or disinterred human remains.
  4. Explosives (Class 1.4 explosives are acceptable for carriage to Canada, Germany, Japan, Sweden, United Arab Emirates and United Kingdom. Note: United Arab Emirates only allows Class 1.4 explosives to be shipped)
  5. Firearms, weaponry, and their parts (acceptable between the U.S. and Puerto Rico).
  6. Perishable foodstuffs and foods and beverages requiring refrigeration or other environmental control.
  7. Live animals (including insects) except via Live Animal Desk
  8. Plants and plant material, including cut flowers (cut flowers are acceptable from the U.S. to selected points in Canada and from Colombia, Ecuador and the Netherlands to the U.S.).
  9. Lottery tickets and gambling devices where prohibited by local, state, provincial or national law.
  10. Money (coins, cash, currency, paper money and negotiable instruments equivalent to cash such as endorsed stocks, bonds and cash letters).
  11. Collectible coins and stamps.
  12. Pornographic and/or obscene material.
  13. Hazardous waste, including, but not limited to, used hypodermic needles or syringes or other medical waste.
  14. Shipments that may cause damage to, or delay of, equipment, personnel or other shipments.
  15. Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
  16. Shipments whose carriage, importation or exportation is prohibited by any law, statute or regulation.
  17. Shipments with a declared value for customs in excess of that permitted for a specific destination.
  18. Dangerous goods except as permitted under the Dangerous Goods section of these terms and conditions.
  19. Processed or unprocessed dead animals, including insects and pets. Taxidermy-finished hunting trophies or completely processed (dried) specimens of whole animals or parts of animals are acceptable for shipment into the U.S.
  20. Packages that are wet, leaking or emit an odor of any kind.


United Arab Emirates Restrictions

All goods exported or re-exported from the UAE must have the proper documentation issued by the Ministry of Economy and Commerce as well as the various Chambers of Commerce in the respective emirates.

Any antiques that are exported are subject to police inspection by the Dubai Police Department.

The following commodities are generally prohibited out of United Arab Emirates.

1.Airline tickets, blank stock 2.Antiques 3.Bearer bonds 4.Collectable coins 5.Blank credit cards 6.Credit cards, other than telephone cards 7.Firearms, parts 8.Poisons (toxics) 9.Non-negotiable stocks 10.Blue ice 11.Radioactive and explosive material

Certain commodities may be subject to export controls, which may require additional Documentation such as:

  1. Export Licensing for Dual Use Goods (goods that may be used in either military or civilian application) which are controlled by the Comision Nacional de Control de Exportaciones Sensitivas y Material Belico (CONCESYMB). The commission consists of an integration of the Foreign Ministry, the Ministry of Defense and Argentine Customs.
  2. Sanitary, phytosanitary or safety standard certification for products such as meat, seeds, fruit, vegetables and marine goods.
  3. Additional products that are controlled for export include psychotropic substances and endangered fish and wildlife species.


Regulatory Contact Information


Branch or Agency Name


Dubai Customs
P.O. Box 63, Dubai, UAE, Tele: 971-4-345-5555


Dubai Police Department
P.O. Box 1493, Dubai, United Arab Emirates, Tele: 971-4-297-7877, E-mail: mail@dubaipolice.gov.ae


UAE Ministry of Health
Trade Center St, Bldg 61, Dubai, UAE, Tele: 971-4-396-6669, E-mail: postmaster@moh.gov.ae


Dubai Chamber of Commerce and Industry
P.O. Box 1457, Dubai, UAE, Tele: 971-4-228-0000, E-mail: dcciinfo@dcci.gov.ae


Import Prohibitions


GCC Countries


Bahrain Import Prohibitions

1.Antiques 2.Bearer Documents 3.Corrosives 4.Furs 5.Ice, Wet 6.Incense (Burning Type) 7.Knives 8.Military Devices 9.Posion (Toxics) 10.Political Propaganda 11.Pornographic (Media) 12.Radioactives 13.Soil 14.Stamps 15.Tobacco Advertisements 16.Any items offensive to Muslim culture

Animal products which is used for traditional medicine such as Hide and Skins, Ivory, Rhino Horns, Bones of Sharks particularly from the Far East.


Kuwait Import Prohibitions

1.Gold (18k or Below)  2.Poisons (Toxics) 3.Pornographic (Media) 4.Items offensive to Muslim culture. 5.Items offensive to Kuwait Royal family, Kuwait politics, habits or traditions. 6.Any media displaying the female anatomy.


Jewelry (gold, precious metal, stones and silver or articles of apparel or clothing containing these metals or stones) will require Ministry of Commerce gold department approval regardless of the value.


Oman, Qatar, Yemen Import Prohibitions

1.Acids 2.Ball Bearings 3.Batteries, Haz 4.Bearer Documents 5.Bio Products, Haz 6.Checks, Cashier 7.Chemicals, Haz 8.Corrosives 9.Cosmetics, Haz 10.Credit Card Blanks 11.Credit Cards 12.Dangerous Goods as defined by IATA (Intl. Air Transport Association) 13.Film, Developed 14.Flammables 15.Furs 16.Gases 17.Graphite Products 18.Ice, Blue 19.Ice, Dry 20.Ice, Wet 21.Infectious Substance 22.Knives 23.Liquids, Haz 24.Liquids, Non-Haz 25.Liquor, Non-Haz 26.Magnetized Materials 27.Mineral Products 28.Oxidizers 29.Paints, Haz 30.Perfume, Haz 31.Personal Effects 32.Poisons (Toxics) 33.Powder 34.Radioactives 35.Seeds 36.Toiletries, Haz 37.Walkie Talkies 38.Items offensive to Muslim culture.


Saudi Arabia Import Prohibitions

  1. Any item contrary to the Royal Family, Saudi Arabian or Muslim beliefs or morality
  2. Goods either shipped from or manufactured in Israel are completely banned
  3. Alcohol and alcohol related items
  4. Items of human concealment such as: wigs, masks, artificial pearls, etc.
  5. Items used for gambling or games of chance.
  6. Stuffed animals and pokemon toys
  7. Any items which depict or display the female anatomy (other than for strict medical purposes).
  8. Watches which have cameras attached to them.
  9. Pornography in any form.
  10. Dangerous Goods as defined by IATA (Intl. Air Transport Association)